Resolve your doubts with our advice and frequently asked questions.
Silver may darken over time due to oxidation, but this does not mean that it has lost quality. To restore its shine:
Gold plating is a thin layer that requires special care to prolong its durability. Follow these tips:
– Avoid contact with chemicals such as perfumes, creams and cleaning products that can wear down the plating.
– Store them properly, using soft cloth bags or individual boxes to avoid scratches.
– Use a soft, dry cloth to remove residue and restore their shine, this way you can ensure that they are clean and well cared for.
18K gold is durable and long-lasting, but it can also tarnish with daily wear.
To clean it:
-Mix warm water with a few drops of neutral soap and soak the jewel for a few minutes.
-Use a soft toothbrush to gently clean difficult areas.
-Rinse with clean water and dry with a soft cloth.
It is best to avoid constant contact with water, especially if it is gold plated silver, as it can accelerate the wear of the plating.
Beyond this, your jewelry will look perfect even if you shower with it.
Silver oxidation can be accelerated by exposure to air, moisture and the pH of your skin.
To prevent this: -Store your jewelry in a dry place, preferably in airtight bags or boxes like the one you will receive with your LOA jewelry. -Clean them regularly to prevent oxidation from building up.
– Wear your jewelry! It’s the best way to keep your jewelry looking as shiny as the first day.
1. Avoid contact with chemicals:
Creams, perfumes, makeup and cleaning products can damage both silver and gold and their finish. Apply your
personal care products before putting on your LOA jewelry and make sure your skin is dry.
2. Store them correctly:
To avoid scratches or tangles, store your jewelry individually in cloth pouches or in separate compartments of a jewelry box.
3. Do not wear your jewelry while exercising:
Sweat contains salts that can accelerate the wear of gold plating and affect the shine of silver and gold.
4. Clean them regularly:
Regular maintenance is key to keeping your LOA jewelry looking new. Use a soft cloth to wipe away any grease
or dust residue after each use.
5. Check your jewelry periodically:
If your jewelry has stones or details, check that everything is in place. If there is any damage, take your piece to a professional jeweler for repair.
Choosing the correct ring size is essential to ensure comfort and fit.
Follow these steps:
If you have any doubts, do not hesitate to contact us; we will be happy to help you.
We want you to be happy with your purchase. If the size or fit isn’t right, we offer exchanges or adjustments (when possible).
You only need to:
-Contact our customer service within the established period.
-Send the jewel in its original condition, without signs of use.
Please see our return policies for more details.
All our jewelry is made of high-quality materials, such as 925 sterling silver, 18k gold-plated silver and 18k gold, which are hypoallergenic and suitable for sensitive skin. If you have any questions or specific needs, please do not hesitate to ask us before making your purchase.
If your LOA jewelry is damaged, we offer repair services to return it to its original condition, as long as it is within the return period.
Please contact us with a description of the problem and, if possible, a photo so we can assess the situation and offer you a personalized solution.
Each piece has specific measurements, detailed in its description in our online store. This includes length, thickness and approximate size of
the decorative elements. If you need more information, we are available to answer your questions.
All our pendants include adjustable chains with 3 different lengths to suit your preferences.
You can check it in the description of each piece.
With proper care, gold-plated jewelry will maintain its beauty for a long time. However, the plating can wear off with
constant use. Follow our care recommendations to prolong its lifespan, and if necessary, we offer replating services to renew your pieces.
